Departmental undertaking Quiz-1

Departmental undertaking Quiz-1

Quiz

 

1. Which of the following is an example of a departmental undertaking?
   1.   Bharat Sanchar Nigam Limited (BSNL)
   2.   Indian Railways
   3.   Oil and Natural Gas Corporation (ONGC)
   4.   State Bank of India (SBI)
2. Which of the following is a reason why departmental undertakings are essential to national security?
   1.   They are often monopolies and can be controlled by the government.
   2.   They provide essential services that are vital to the functioning of the country.
   3.   They are subject to government regulation and can be used to achieve national security goals.
   4.   All of the above
3. Which of the following is the main source of income for a departmental undertaking?
   1.   Government grants.
   2.   User charges.
   3.   Sale of goods and services.
   4.   Profits from investments.
4. Which of the following is a way to improve customer service in departmental undertakings?
   1.   Provide training to employees on customer service.
   2.   Establish a customer service department.
   3.   Create a customer service charter.
   4.   All of the above.
5. Which of the following is not a characteristic of departmental undertakings?
   1.   They are set up by a special act of Parliament.
   2.   They are funded directly from the government treasury.
   3.   They are subject to the same accounting and auditing procedures as government departments.
   4.   Their employees are civil servants.
6. Which of the following is a way to ensure that departmental undertakings are used to protect national security?
   1.   They should be subject to government regulation.
   2.   They should be controlled by the government.
   3.   They should be managed by professionals with a security background.
   4.   All of the above.
7. Which of the following is a reason for lack of professional management in a departmental undertaking?
   1.   Lack of training and skills.
   2.   Bureaucracy.
   3.   Political interference.
   4.   All of the above.
8. Which of the following is an advantage of departmental undertakings?
   1.   They are more flexible than other forms of public enterprises.
   2.   They are more easily controlled by the government.
   3.   They are more accountable to the public.
   4.   They are more efficient than other forms of public enterprises.
9. Which of the following is a way to improve the flexibility of departmental undertakings?
   1.   Give them more autonomy from government control.
   2.   Encourage innovation and risk-taking.
   3.   Adopt a more market-oriented approach.
   4.   All of the above.
10. Which of the following is an example of customer service that is often ignored by departmental undertakings?
    1.   Providing accurate and timely information to customers.
    2.   Responding to customer complaints in a timely and helpful manner.
    3.   Offering refunds or exchanges for defective products or services.
    4.   All of the above.
11. Which of the following is not a feature of departmental undertakings?
    1.   They are created by government orders or resolutions.
    2.   They are subject to the same accounting and auditing procedures as government departments.
    3.   They are managed by civil servants.
    4.   They are subject to the control of Parliament.
12. Which of the following is not a suitable case for a departmental undertaking?
    1.   A commercial undertaking.
    2.   An undertaking that is essential to national security.
    3.   An undertaking that is subject to government regulation.
    4.   An undertaking that is not expected to be profitable.
13. Which of the following is a suitable case for a departmental undertaking?
    1.   The postal services.
    2.   The railways.
    3.   The power sector.
    4.   All of the above.
14. Which of the following is a reason why departmental undertakings often ignore customer service?
    1.   They are not motivated to provide good customer service.
    2.   They do not have the resources to provide good customer service.
    3.   They do not believe that customer service is important.
    4.   All of the above.
15. Which of the following is not a source of income for a departmental undertaking?
    1.   Government grants.
    2.   Sale of goods and services.
    3.   User charges.
    4.   Profits from investments.
16. Which of the following is a consequence of departmental undertakings ignoring customer service?
    1.   Customers may become dissatisfied and stop using their services.
    2.   The undertaking may lose market share to competitors.
    3.   The undertaking may be subject to government sanctions.
    4.   All of the above.
17. Which of the following is not a type of public enterprise?
    1.   Departmental undertaking
    2.   Statutory corporation
    3.   Government company
    4.   Cooperative society
18. Which of the following is a disadvantage of departmental undertakings?
    1.   They are less efficient than other forms of public enterprises.
    2.   They are less easily controlled by the government.
    3.   They are less accountable to the public.
    4.   They are less flexible than other forms of public enterprises.
19. Which of the following is not a departmental undertaking that is essential to national security?
    1.   The postal services.
    2.   The railways.
    3.   The power sector.
    4.   The defence sector.
20. Which of the following is a demerit of departmental undertakings?
    1.   They have a high degree of public accountability.
    2.   They are subject to the control of Parliament.
    3.   They are not subject to the same accounting and auditing procedures as government departments.
    4.   Their employees are not civil servants.