Business services Quiz-1

Business services Quiz-1

Quiz

 

1. Customer’s involvement is necessary for providing a service. This is the _________of services:
   1.   Inconsistent feature
   2.   Involvement feature
   3.   Inseparable feature
   4.   Inventory feature
2. Two ways in which Electronic fund transfer can be done are:
   1.   NEFT and PFT
   2.   PFT and NFT
   3.   NEFT and RTGS
   4.   RTGS and NFT
3. Crossed cheques are deposited only in the______account:
   1.   Bearer’s
   2.   Depositor’s
   3.   Payee’s
   4.   All of these
4. Which of the following is a function of a bank:
   1.   Allied services
   2.   Cheque facility
   3.   Remittance of funds
   4.   All of these
5. Services are intangibles means that:
   1.   Services have to be performed differently according to the demand of the customers
   2.   The production and consumption of services cannot be separated
   3.   Services cannot be stored for future use
   4.   Services cannot be touched or seen
6. Which of these is a benefit derived from e-Banking:
   1.   Facilitates digital payments and promotes transparency in financial statements
   2.   Provides services to the customers anytime they want
   3.   It inculcates a sense of financial discipline by recording each and every transaction
   4.   All of these
7. The small periodic payment in an insurance are________:
   1.   Installments
   2.   Investments
   3.   Premium
   4.   All of these
8. Banking and insurance comes under________type of service:
   1.   Business
   2.   Social
   3.   Personal
   4.   None of these
9. The contract in writing while getting an insurance is called:
   1.   Insurance contract
   2.   Agreement
   3.   Policy
   4.   Insurance documents
10. __________bank is an important source of agricultural financing in India:
    1.   Commercial
    2.   Central
    3.   Specialised
    4.   Cooperative
11. Common function of a bank is:
    1.   To accept deposits
    2.   To lend money
    3.   Earning profit
    4.   All of these
12. Commercial banks are governed by:
    1.   The Indian Banking Regulation Act 1949
    2.   B) The Companies Act, 2013
    3.   C) The Indian Contract Act, 1872
    4.   D) The Indian Penal Code
13. Commercial banks can be categorized as:
    1.   Specialized bank and cooperative bank
    2.   Accepting deposits bank and lending money banks
    3.   Public sector bank and private sector bank
    4.   None of these
14. Banks that provide financial aid to foreign trade:
    1.   Specialised banks
    2.   Central banks
    3.   Commercial banks
    4.   Cooperative banks
15. Cheques that are encashable immediately at bank counters are:
    1.   Deposited cheques
    2.   Bearer cheque
    3.   Crossed cheques
    4.   All of these
16. A bank that controls and supervises the activities of a commercial bank is:
    1.   Specialised bank
    2.   Cooperative bank
    3.   Central bank
    4.   None of these
17. Services provided by NGOs come under the category of _________services
    1.   Business
    2.   Personal
    3.   Social
    4.   None of these
18. Cooperative banks are governed by:
    1.   The Indian Contract Act, 1872
    2.   The Indian Banking Regulation Act 1949
    3.   The Indian Penal Code
    4.   State Cooperative Societies Act
19. Which among the following is an allied service provided by a bank:
    1.   Transportation
    2.   Communication facility
    3.   Locker facility
    4.   Warehousing
20. Goods are________and services are_________:
    1.   Homogeneous; heterogenous
    2.   Heterogenous; heterogenous
    3.   Homogenous; homogenous
    4.   Heterogenous; homogenous