Consumer Protection Quiz-1

Consumer Protection Quiz-1

Quiz

 

1. “A business must lay emphasis on protecting the consumers and adequately satisfying them” This is important because of?
   1.   Business uses society’s resources
   2.   Consumer ignorance
   3.   Unorganised consumers
   4.   Widespread exploitation of consumers
2. “The package of the product was eco-friendly and had details like price, quantity, ingredients, directions for use and other relevant information.” Which Right of Consumer is discussed in this statement?
   1.   Right to be heard
   2.   Right to be assured
   3.   Right to Safety
   4.   Right to be informed
3. “The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.” Which right of the consumer is highlighted in this statement?
   1.   Right to be heard
   2.   Right to be assured
   3.   Right to Safety
   4.   Right to be informed
4. _____ provides for setting up of three-tier enforcement machinery.
   1.   Consumer Protection Act 2019
   2.   Consumer Protection Act 2017
   3.   Consumer Protection Act 2018
   4.   Consumer Protection Act 2020
5. Why is consumer protection necessary?
   1.   Physical safety of a consumer
   2.   Access to information
   3.   Consumer satisfaction
   4.   All of the above
6. “The Package of the product carries the contact details like address, phone number and email id of ‘Natural Consumer Service and Grievance Cell.” Which Right of Consumer is discussed in this statement?
   1.   Right to be heard
   2.   Right to be assured
   3.   Right to Safety
   4.   Right to be informed
7. Which of the following is the best way for a consumer to make an informed decision about a product or service?
   1.   Read the product label carefully.
   2.   Ask the seller questions about the product or service.
   3.   Do some research online or in a library.
   4.   All of the above.
8. What year did the Consumer Protection Act become law?
   1.   1991
   2.   1986
   3.   1961
   4.   1987
9. A consumer has the responsibility to:
   .
   1.   Be aware of the quality and safety of products and services.
   2.   Make informed decisions about which products and services to buy.
   3.   Be prepared to complain if they are dissatisfied with a product or service.
   4.   All of the above
10. In 2023, Suman, her husband, and one of her daughters flew from Bangalore to Delhi using a company’s flight services. All of them had received boarding cards from the airlines. Suman stated in her lawsuit that the airlines left her entire family at the Bangalore Airport without alerting them, despite the fact that they were already there. The family was forced to stay in a hotel and buy fresh tickets the following day. After hearing the plea, the State Consumer Disputes Redressal Commission (SCDRC) ordered an airline business to pay Suman and her family Rs 65,000. Determine which consumer rights are being exercised in the situation at hand.
    1.   Right to be heard
    2.   Right to seek redressal
    3.   Right to safety
    4.   Right to consumer education
11. _________ is a consumer dispute redressal agency.
    1.   COPRA
    2.   State commission
    3.   Consumer organization
    4.   None of these
12. A complaint can be launched against a _______ who engages in unfair business practices.
    1.   Manufacturer
    2.   Traders
    3.   Both traders and manufacturers
    4.   Consumer
13. The right to _____________ refers to the right to be safeguarded from products that are harmful to one’s life or health.
    1.   Consumer education
    2.   Safety
    3.   Seek redressal
    4.   Information
14. The right which gives the right to consumer freedom to choose from a variety of products at competitive prices-
    1.   Right to safety
    2.   Right to be informed
    3.   Right to consumer education
    4.   Right to be choose
15. District commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed ___ rupees.
    1.   Two crore
    2.   One crore
    3.   Five crore
    4.   Three crore
16. _____ commission has territorial jurisdiction over the whole country-
    1.   State commission
    2.   Central commission
    3.   National commission
    4.   District commission
17. Which of the following does not qualify as a consumer right?
    1.   Right to safety
    2.   Right to seek redressal
    3.   Right to get discount
    4.   Right to be heard
18. Any person who buys products for personal use or hires or uses services for a fee is referred to as a-
    1.   Trader
    2.   Consumer
    3.   Manufacturer
    4.   Service provider
19. Megha purchased five liters of Coconut oil from a nearby shop. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed her doubt.
    She files a complaint in court and proved her point. What relief will be available to Megha?
    
    1.   Refund of the amount paid by her
    2.   Stop adulterated products trade practice
    3.   Pay an amount to recover the loss caused
    4.   All of the above
20. Consumer protection acts a barrier against –
    1.   Sale of adulterated goods
    2.   Sale of duplicate goods
    3.   Both of the above
    4.   Sale of manufacturing goods