Consumer protection Quiz-2

Consumer protection Quiz-2

Quiz

 

1. Aarushi purchased a pack of biscuits. When she opened it, she felt the biscuits were stale. She carefully read the label on the pack of biscuits which mentioned:‘‘If you are not satisfied with the product quality, write to our Customer Care Cell at Bell Foods Pvt. Ltd. B/321, Jalandhar, Punjab.’’ The biscuit company has set up its own consumer service and grievance cell to promote and protect the following right :
   1.   A Right to Safety
   2.   Right to be Heard
   3.   Right to be Informed
   4.   Right to Consumer Education
2. Mrs. Jain should check the following standardisation mark while purchasing a gold ring for her daughter.
   1.   Agmark
   2.   Hallmark
   3.   ISI
   4.   FPO
3. Caveat Venditor implies:
   1.   Let the buyer beware
   2.   Let the seller beware
   3.   Let the producer beware
   4.   None of these
4. The electrical goods which are manufactured with substandard products can deprive a consumer of ___________.
   1.   Right to choose
   2.   Right to safety
   3.   Right to be heard
   4.   None of these
5. Who among the following is not considered a consumer under the Consumer Protection Act, 2019?
   1.   A person who buys any goods for a consideration which has been paid.
   2.   A person who avails of any service for a consideration which has been promised.
   3.   A person who avails of a service for a commercial purpose.
   4.   Any user of goods when such use is made with the approval of the buyer.
6. In which year did the Consumer Protection Act come into existence?
   1.   1999
   2.   1991
   3.   1986
   4.   1976
7. From the point of view of business, which one of the following is a reason because of which consumer protection is important?
   1.   Dynamic environment
   2.   Competitive market
   3.   Government intervention
   4.   Fast Technological development
8. Consumer has the right to file a complaint in case of disatisfaction with goods or services in grievance cell. Which consumer right is it.
   1.   Right to seek redressal
   2.   Right to be heard
   3.   Right to be informed
   4.   None of the above
9. A complaint can be filed against _____ who adopt(s) unfair trade practices.
   1.   Trader only
   2.   Trader and Manufacturer
   3.   Consumer
   4.   Manufacturer only
10. Don’t purchase in haste’, this is an important ___________ of the consumer.
    1.   Responsibility
    2.   Right
    3.   Act
    4.   All the above
11. The consumer organisation ‘Consumer Guidance Society of India (CGSI)’ is located in:
    1.   Mumbai
    2.   Delhi
    3.   Chennai
    4.   Kolkata
12. The Consumer Protection Act, 2019 provides ___________ consumer rights.
    1.   4
    2.   5
    3.   6
    4.   7
13. To provide protection to the consumers against the improper behaviour of the producers and sellers is called .
    1.   Consumers Protection Act
    2.   Consumer Protection
    3.   Consumer Welfare
    4.   Consumer Education
14. A consumer can file a suit in ___________, when the value of goods and service along with the compensation claimed does not exceed 1 crore.
    1.   State Commission
    2.   District Commission
    3.   National Commission
    4.   Supreme Court
15. A responsible consumer must:
    1.   exercise his/her rights
    2.   insist on cash memo
    3.   be quality conscious
    4.   All of these
16. A complaint before the appropriate consumer forum can be filed by:
    1.   any registered consumer’s association
    2.   a legal heir or representative of a deceased consumer
    3.   the Central Government or any State Government
    4.   All of these
17. The complaints filed in the State Commission are where the value of goods and services, along with the compensation claimed is:
    1.   More than 20 lakhs but less than ₹1 crore
    2.   Less than ₹20 lakhs
    3.   More than ₹1 crore but less than ₹10 crore
    4.   More than ₹10 lakhs but less than ₹20 lakh
18. When a single consumer fails to get his rights protected, he seeks the help of ___________.
    1.   Trade Union
    2.   Consumer Association
    3.   Labour Union
    4.   None of the above
19. Consumer protection act is applicable on:
    1.   Immovable goods only
    2.   Movable goods only
    3.   Services only
    4.   All goods and services
20. Who cannot be a consumer?
    
    1.   A buyer of goods/services for considerations.
    2.   A buyer of goods/services for resale.
    3.   A person who is purchasing goods for other.
    4.   None of the above